Cancellation Policy

The PLA 2020 Conference is offered on a cost-recovery basis. PLA reserves the right to cancel all or any part of this event if there is insufficient registration or for other reasons. Neither ALA nor PLA is responsible for cancellation charges assessed by the airlines or travel agencies, or other losses incurred due to the cancellation of the workshops. The event’s operating hours, schedules, guests, and speakers are subject to change or cancellation without notice.

Attendee Cancellation Policy

All registration cancellations and refund requests for the event, including preconferences and meal events, must be made in writing by Friday, January 31, 2020, and are subject to a $30 handling fee. No telephone cancellations/refund requests can be accepted. After Friday, January 31, 2020, no requests for refunds will be accepted and no exceptions will be made to the policy. Registrations made after Friday, January 31, 2020 are nonrefundable. Exhibits-Only and Exhibits-Plus badges are nonrefundable. Refunds meeting the above criteria will be processed by Monday, March 30, 2020.

Substitutions of registrations, including preconferences and meal events, are permitted prior to the conference and must be made in writing. No telephone substitution requests can be accepted. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with that substitution. Badge sharing, splitting, and reprints are strictly prohibited. No meal tickets will be sold onsite.

Exhibitor Cancellation Policy

All booth space cancellation requests must be received in writing by Show Management (Corcoran Expositions). If space is reduced, the net reduction of space will be treated as a cancellation of that space. If Show Management receives a written request for cancellation of space on or before October 1, 2019, the exhibitor will be eligible for a refund less the nonrefundable deposit of $950 per 100 square feet of exhibit space. For cancellations received after October 1, 2019, exhibitors are liable for 100% of the cost of space.