For Questions About…

Many commonly asked questions are answered in the conference FAQ.

Registration & Housing

Questions or problems regarding registration and housing? Contact Experient at or 800-424-5249 (U.S. and Canada)/847-996-5829 (all other countries). When prompted, callers should press “02” for February, and then “6” for the Public Library Association Conference. Experient representatives are available Monday–Friday, 8:00 AM–5:00 PM Central.


ALA and PLA membership is managed by the ALA Membership & Customer Service (MACS) unit. You can join or renew/rejoin/add to your membership several different ways:

  1. Use ALA's secure online form;
  2. Print and fill out a membership form and fax or mail it in; or
  3. Call 800-545-2433 and press 5.

Direct your membership questions to MACS at or 800-545-2433 and press 5. MACS representatives are available Monday–Friday, 8:30 AM–4:30 PM Central.


Interested in exhibiting at PLA 2020? Contact Rhonda Grizzard, Corcoran Expositions, at 312-265-9665 or


To schedule interviews, request photos and artwork, and get more information about the conference, contact Larra Clark, PLA Deputy Director,, text/call at 773-412-1853; or Javier Solano, MP&F Strategic Communications Vice President,, text/call at 615-330-2817.


To discuss PLA 2020 sponsorship opportunities, contact Matt McLaughlin, Corcoran Expositions, at 312-265-9655,

For all other inquiries, please contact the Public Library Association (PLA) at 800-545-2433 x5PLA (x5752) or