Developing a Staff Competency Program That Works!
Thursday, March 13
Having a competent staff is a must for library relevancy. In this session, hear how one library created a competency training program and learn how to build your own from the ground up, including selling the idea to your stakeholders, developing competencies, creating an environment of transliteracy, and more! You’ll leave this session with the tools to provide excellent service to your patrons.
Presenter: Penny Talbert, Ephrata (Pa.) Public Library