Sustaining Ideation with Progress, Not Perfection
Thursday, March 22, 2018, 2:00 PM - 3:00 PM
Pennsylvania Convention Center, 107 AB
Idea management is a strategy used in many industries outside of libraries. Ideas can be incomplete, off-target, or disappear into the ether, returning as successful implementations by a different library. As frontline staff shift from our item-focused history to a customer-centered culture, now is the time to harness insights and put them to work. Get lessons learned from libraries in different stages of adopting or sustaining idea management in public libraries.
At the end of this session, participants will:
1: Define three characteristics of an idea management system 2: Gain insight on scalable models and platforms for supporting purposeful innovation 3: Know what not to do when introducing a process from ideation to implementation
The session organizer(s) identified this session as appropriate for:
Level 1: People with no previous knowledge of the topic.
This session will have: Medium interaction (example: single speaker/panel with questions or discussion throughout)
Handouts: Download 1
Tags: Leadership, Leadership, Organizational Change, Project Management, Strategic Planning, Transforming Libraries
Christa Werle, Public Services Project Manager
Sno-Isle Libraries , Marysville , WA
Christa Werle has served public libraries in public service, technical, communications, and supervisory positions during her 20-year career as a librarian. As Public Services Project Manager, Christa brings idea management, project management, change management and outcomes-based evaluation to programs & services for residents of Snohomish and Island Counties through 23 community libraries, online & outreach services. As a mother of 9 and 11-year-old girls, she learns how to accept and facilitate change every day.
Sarah Sawicki, Planning & Projects Director
Richland Library , Columbia , SC
An experienced project manager, Sarah Sawicki joined Richland Library in 2012 as Virtual Services Project Manager and has been championing the 11-location system ever since. Now serving as Planning and Projects Director, she guides cross-functional teams through human-centered design to plan new and improved products, services and spaces. She advises other staff serving as project managers on strategic initiatives, measures outcomes with the help of the system?s new data analyst.
Heather Scoular, Director of Customer Experience
Fraser Valley Regional Library , Abbotsford , BC
Heather Scoular is the Director of Customer Experience for the Fraser Valley Regional Library. Heather has been an advocate for creating exceptional customer experiences for over 30 years. Her passion is the creation of systems that break down silos and enable all levels of staff to truly understand their customers? needs. Heather believes that great libraries are made one customer interaction at a time.