Imagine the Possibilities

Recommended for Trustees

All times are Eastern. Schedule is subject to change.

Thursday, March 22

10:45 AM–11:45 AM

Community as Collaborator

When the Mayor Calls: Answering the City’s Call for Support

Assessing and Aligning Service Philosophy, Service Delivery, and Service Points

2:00 PM–3:00 PM

Merging Friends and Foundations: Is it Right for Your Library?

Push Comes to Shove: Supporting Patrons of Color in Your Institution

Using Human Centered Design to Empower Library Staff to Identify, Test, and Implement Service Improvements

Sustaining Ideation with Progress, Not Perfection

4:00 PM–5:00 PM

Voter Perceptions: Getting from Awareness to Funding in 2018

Libraries Aren’t Neutral: Programming and Resources for the Political Climate

Reflecting Community: The Importance of Equity, Diversity, and Inclusion in Library Staffing

Strategic Planning for Culture Change and a Dynamic Future

Applying an Equity Lens: Shifting Resources to Reach Low Income Audiences

Building Meaningful Relationships Through Community Engagement

Friday, March 23

10:45 AM–11:45 AM

Beyond the Turnstile: Toward Richer Models for Impact Assessment

2:00 PM–3:00 PM

Finding Focus: Strategic Planning through Collaborative Drawing

Refuting the Idea of “Neutral”: Supporting Civic Engagement & Information in the Library

Libraries Transforming Communities: Models for Change

4:00 PM–5:00 PM

The Information Needs of Citizens: Where Libraries Fit In

Building Community: A New Approach for a New Era

No Strings Attached: Preparing for the Good, the Bad, and the Ugly of Private Funding

Saturday, March 24

9:30 AM–10:30 AM

Sharing the Wealth: A 50/50 Renovation Project using Taxpayer Dollars and Private Fundraising

10:45 AM–11:45 AM

Project Outcome in Practice: Using Outcome Data to Measure and Improve Impact

For questions about…

Cancellation Policy

The PLA 2018 Conference is offered on a cost-recovery basis. PLA reserves the right to cancel all or any part of this event if there is insufficient registration or for other reasons. Neither ALA nor PLA is responsible for cancellation charges assessed by the airlines or travel agencies, or other losses incurred due to the cancellation of the workshops. All information listed on this website is subject to change.

Attendee Cancellation Policy

Written cancellations, requests for refunds, and/or changes will be accepted until February 23, 2018, and are subject to a $30 handling fee. Refunds will be processed after April 23, 2018. According to PLA policy, all meal events require preregistration. The above cancellation/change information also applies to all preconferences, meal events, and tours. No meal tickets will be sold onsite.

Exhibitor Cancellation Policy

All booth space cancellation requests must be received in writing by Show Management (Corcoran Expositions). If space is reduced, the net reduction of space will be treated as a cancellation of that space. If Show Management receives a written request for cancellation of space on or before October 31, 2017, the exhibitor will be eligible for a refund less the nonrefundable deposit of $950 per 100 square feet of exhibit space. For cancellations received after October 31, 2017, exhibitors are liable for 100% of the cost of space.


Print and electronic advertising opportunities are available to reach PLA members and attendees both before and during the conference.


Interested in exhibiting at PLA 2018? Contact Carly DiVito, Corcoran Expositions, at 312-541-0567 or


Contact Macey Morales, Deputy Director, ALA Public Awareness Office, 312-280-4393 or Please review our conference media policy.


ALA and PLA membership is managed by the ALA Membership & Customer Service (MACS) unit. You can join or renew/rejoin/add to your membership using ALA’s secure online form; or you can print and fill out a membership form and fax or mail it in; or call 800-545-2433 and press 5. Direct your membership questions to MACS at or 800-545-2433 and press 5. MACS representatives are available Monday–Friday, 8:30 AM–4:30 PM Central.

Registration & Housing

Problems or questions regarding registration or housing? Contact Experient at or 800-424-5249 (U.S. and Canada)/847-996-5829 (all other countries). Experient representatives are available Monday–Friday, 9:00 AM–6:00 PM Eastern.


To discuss PLA 2018 sponsorship opportunities, contact Corcoran Expositions, Mary Michalik at 312-265-9650,; or Matt McLaughlin at 312-265-9655,

Thank You PLA 2018 Conference Sponsors!

Other Questions

Many commonly asked questions are answered in our FAQ. If you don’t find the information you’re looking for, please contact PLA at 800-545-2433 x5PLA (x5752) or Or the PLA Staff directory may help you find just the right person to ask.

PLA 2016 Archive

Looking for handouts and other information from the PLA 2016 Conference, which took place April 5–9, 2016 in Denver, CO? The PLA 2016 Conference website has been archived at

View the list of past PLA Conferences from 1983 to present.